Question:  How do I make sure I am buying the right equipment?
Answer:  Please contact Autopia Support line at 1-888-336-8957 for hardware recommendations.

Question:  I am having new computers installed at our office, what should I do?
Answer:  Please call Autopia Support at 1-888-336-8957 in advance. We need to block time off to do the installation of the software and speak with your hardware person.

Question:  What should I do for offsite backup?
Answer:  You can use a USB key that plugs into your machine and we can setup a backup icon for you. Also, there is offsite backup available through Timeshift Solutions that is done every night through the internet for you. PLEASE NOTE: YOUR END OF DAY IS NOT AN OFFSITE BACKUP.

Question:  After closing my end of day, I am finding lots of mistakes. What do I do?
Answer:  Please ensure you allow yourself time to properly close the day. Either view sheets on screen or print them out to ensure all providers, amounts etc. are correct before closing the day.

Question:  What do I do if I want to delete a provider, recall description, city, province, insurance company, etc?
Answer:  NEVER delete ANYTHING through the Tailor screen without speaking to a support technician at Autopia first. If you delete options from this section it could affect any number of patients by removing data from their file.

Question:  I need to bridge my Autopia software to my Digital xray/Intraoral camera software. What bridges are currently available?
Answer:  Adstra, Cadi, CaptureLink, Cliniview, Image FX, Kodak, Patient Gallery, Patterson Imaging, Schick, Vixwin.  If your software is not listed here, please call us at (1-888-336-8957) and we will contact your vendor to create a bridge for you.


Question:  How do I get current Fee Guides such as Ontario Works, MCSS, CINOT, NIHB?
Answer:  Please contact our support line at (1-888-336-8957) and advise us of the fee guides your office requires.

Question:  What does "unable to connect to server" mean?
Answer:  This means the lock server is not running. Go to the computer where you see the lock server icon and double click on it.

Question:  Why does it ask me to "clear monthly totals" when doing the end of day on the first working day of a new month? Will this remove my A/R totals?
Answer:  Clearing monthly totals allows the end of day production/payments to balance with the month end reports. This will not affect your accounts receivable.


Examples of regular adjustment solutions to correct end of day errors

Problem:  Entered wrong treatment under wrong patient or provider and the amount is still owing.
Solution:  Click on the Payments screen. Right click in the Payments/Writeoffs box. Select Add and left click. Tab over to Transcation and select Entry Correction. Tab over to Amount and enter the amount of the adjustment. Apply this amount to the procedure entered incorrectly. You must re-enter the treatment using the correct date of service that the procedure was performed.

Problem:  Entered wrong treatment and payment under wrong patient or provider.
Solution:  Click on the Payments screen. Right click in the Outstanding Charges box and select Add. Left click on the patient's name. Tab over to Transaction and select Reverse Payment. Tab over to the provider section and select the provider that did the procedure. Tab over and enter the amount.

Right click in the Payments/Writeoffs box and select Add. Tab over to Transaction and select Entry Correction. Tab over and enter the amount.

You must re-enter the procedure using the original date of service under the correct provider. Return to Payments screen and right click in the Payments/Writeoffs box and select Add. Tab over to Transactions and select Received After Deposit. Tab over to Amount, enter original payment amount and apply to correct procedure.

PLEASE NOTE THE ABOVE ADJUSTMENTS ARE ONLY NEEDED IF THE END OF DAY HAS BEEN COMPLETED AND THE TREATMENT/PAYMENTS ARE IN HISTORY.